Remote Troubleshooting
Instant browser-based support — no waiting, no house call needed.
How It Works
- You reach out — call, email, or use the contact form
- I send you a link — click it in any browser, no software to install
- I connect to your screen — you can see everything I’m doing
- We fix it together — I diagnose, explain, and resolve
The whole process usually takes 15–45 minutes. You don’t need to drop your computer off anywhere or wait for someone to drive to your house.
What I Can Fix Remotely
- Slow computer — identify what’s eating your resources and clean it up
- Virus/malware identification — find out once and for all if you can ignore that warning or if it’s something to worry about
- Software issues — crashes, error messages, programs that won’t install or update
- Email problems — setup, recovery, sync issues across devices
- Printer headaches — drivers, connectivity, “why won’t it just print”
- General “something’s not right” — you don’t need to know the technical term, just describe what’s happening
What I Can’t Fix Remotely
Some things need hands-on. OS reinstalls, networking issues, malware removal, etc. For anything like that, we’ll schedule an on-site visit or you can bring it to me.
What It Costs
$60/hour, billed in 15-minute increments. Most remote sessions land between $30–$60.
No diagnostic fee. No minimum charge beyond the first 15 minutes. If I connect and realize it’s a 2-minute fix, I’ll tell you — and charge accordingly.
Why Remote First?
Through the wonder of technology I can assist in a matter of milliseconds. If I can’t fix, I can diagnose. We both save time and gas, everyone wins.